Shipping policy
Returns & Shipping Policy
Shipping Guidelines
Orders are processed Monday to Friday, excluding Austrian public holidays. Most orders are dispatched within 2–3 business days of purchase. However, delivery times may vary depending on product availability. Orders are not delivered on weekends or national holidays.
All shipments include a tracking number. We are not responsible for lost or stolen parcels, nor for delays caused by the courier service.
Please note that during summer (June to August) and winter (December to February), processing and dispatch may take up to one week.
Order Policy
If you order more than two products under the same name and address, please note that we offer in-store credit only for returns.
Returns
If you wish to return or exchange your PIC | PUNK frame, please email us at hello@picpunk.art.
You have 14 days from the receipt of your order to initiate a return or exchange.
We only accept items that are new, unused, and in their original packaging. As each frame is unique, we only accept one return per order. Returns that do not meet our guidelines will be refused and sent back to the customer.
Refunds are issued within 14 working days after the return is received and inspected.
Refunds are processed via PayPal or bank transfer and do not include shipping charges.
We strongly advise insuring your return and obtaining proof of postage in case the parcel is lost.
Return shipping costs and any duties or customs fees are borne by the customer, unless otherwise agreed.
Sale Items
Products purchased during sale periods may only be returned for a store credit equal to the purchase amount.
We do not offer cash refunds for discounted frames.
Again, we highly recommend insuring your return and retaining a shipping receipt in case of loss.
Customs & Duties
You are responsible for any import duties, taxes, or customs fees due upon or after delivery.
Please note that we have no control over these charges and cannot predict their amount.
Since such fees are not applied or collected by PIC | PUNK, we recommend contacting your local customs office for more information if in doubt.
Returns & Exchanges FAQ
How do I return an item?
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Email us at hello@picpunk.art
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Include your order number and email address to begin the process
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Follow the instructions and select the items you wish to return
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Once your request is approved, you will receive a confirmation email with return shipping instructions
Which items can be returned?
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Within 30 days of the purchase date
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In unused, resellable condition
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In original packaging with intact labels
Which items are non-refundable?
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Gift cards
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Sale items (where applicable)
I received a damaged item!
If your product is faulty or damaged, please contact us within 7 days of delivery.
Can items be exchanged?
Yes, we offer exchanges for alternative versions of the purchased item.
Once the exchange is approved, the replacement will be sent to you.
What refund options do you offer?
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Refund to the original payment method
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Store credit (where applicable)
How do I return the items?
Shipping instructions will be provided in the confirmation email after your return request has been submitted.
How quickly will I receive my refund?
Once your returned item is received and inspected, you will receive an email notification.
You will be informed whether your refund has been approved or rejected.
If approved, the refund will be processed within 5–7 working days.
Refunds made via PayPal may, depending on your account, take longer than 7 working days. This is unfortunately beyond our control.
Still have questions?
If your question wasn’t answered here, feel free to contact us at shop@picpunk.art
